CLUB OPERATING POLICIES

Club Operating Policies

  1. Membership Policies

1.1 Membership Length

1.2 Canceling a Membership

1.3 Pausing a Membership

1.4 Medical Suspensions

1.5 Membership Discounts

1.6 Membership Benefits

1.7 Liability Waiver

1.8 Guest Policy

  1. Reservation Policies

2.1 Reservation Payments

2.2 Single Event Reservation Cancelations

2.3 Multi-Event Reservation Cancelations

2.4 No Show Fee

2.5 Non-Member Clinic Registration

2.6 Reserving Private Courts

  1. Player Policies

3.1 Challenge Courts

3.2 Center (Premium) Court (s)

3.3 Equipment

3.4 Dress Code

3.5 Skill Level

3.6 Member Rating

3.7 Group Chats

3.8 Player Etiquette

3.9 Player Safety

  1. Facility Policies

4.1 Pro Shop Returns

4.2 Coaching

4.3 Drilling

4.4 Outside Food & Beverage

4.5 Private Events & Celebrations

4.6 Lost & Found

4.7 Service Animal Policy

 

1. Membership Policies

1.1 Membership Length

All contract rates are guaranteed for a 12-month period. Every member must have a payment profile associated with their account, either an ACH/eCheck or credit card. All credit card payments are subject 3-3.25% processing fee. There is no fee for ACH/eCheck payments. When activating a Hub membership, members authorize the Hub to auto-debit membership dues on the first of each month.

1.2 Canceling a Membership

Any monthly membership can be canceled for any reason at any time by submitting a Membership Change Request with 30-day advanced notice. Member must provide first and last name and club location. Please also provide the reason for the cancelation request. If the member chooses to reactivate the canceled membership at any time, they will be required to pay the initiation fee upon re-enrollment and the monthly rate offered at the time of reactivation.

1.3 Pausing a Membership

Memberships can be paused for any reason for reduced monthly fee*. Paused accounts always start on the first day of the next billing period and will last at minimum one month. The membership will remain frozen until the member notifies the Hub they want to reactivate their membership, maximum three months. No prorated balance will be applied to the member’s account for paid dues. To request a membership pause, members must complete a Membership Change Request provide first and last name and club location. No reactivation fee will be due upon membership reactivation and the monthly fees will resume at the rate that was in effect prior to the pause.

*Monthly fee varies per club location, check with your membership director to confirm monthly fee.

1.4 Medical Suspensions

We can suspend a monthly membership due to medical reasons only with supporting documentation from the doctor or supervising medical facility. To request a medical suspension, members submit a Membership Change Request in writing and provide first and last name, club location, medical cause verification, start and end dates of suspension request. There is a 6 month limit to all medical suspensions. No fees will be assessed as the membership is suspended and the membership will automatically resume when the suspension expires. No reactivation fee will be due upon membership reactivation and the monthly fees will resume at the rate that was in effect prior to the pause.

1.5 Membership Discounts

The Hub offers players discounts on their initiation fee only. Check with your local club for specific offers, as it does vary by location.

1.6 Membership Benefits

All membership benefits can be used at primary club only and redeemed monthly. Benefits such as clinics and guest passes do not carry over into future months.

1.7 Liability Waiver

All members must have a signed waiver attached to their member portal to be able to access the club. All non-members and guests must sign the paper liability form at the front desk prior to accessing the club amenities.

1.8 Guest Policy

All players who do not have active memberships are required to pay a guest fee to play on the premises. If a member is bringing a guest, they must be present to check in the guest. If the guest is spectating only and not playing, no guest fee is required. All guests are required to sign the liability waiver at the front desk before entering the club.

2. Reservation Policies

2.1 Reservation Payments

All reservations, clinics, events, lessons and/or private courts must be paid for at the time of booking by the reservation owner, who must also be present for the event, and are all subject to the following cancelation polices.

2.2 Single Event Reservation Cancelations

Single clinics, events, lessons and court reservations can be rescheduled or canceled for a full refund at any time within 24 hours of the start of the reservation. If the player request cancelation or rescheduling with less than 24-hour notice, no refunds will be granted. Exceptions granted for situations where cancelation was at the discretion of the club due to weather or other unforeseen circumstance.

2.3 Multi-Event Reservation Cancelations

A series of reservations can be canceled for a full refund at any time within 24 hours of the start of the first reservation date. If the player requests cancelation or rescheduling with less than 24 hours notice from the start of the first reservation date or for any remaining sessions within the series, no refunds or reschedules will be granted. Exceptions granted for situations where cancelation was at the discretion of the club due to weather or other unforeseen circumstance.

2.4 No Show Fee

In an effort to ensure events are enjoyed by all members, start on time and run smoothly, a $5 fee will be charged if a registered player fails to attend or cancel the reservation within 2 hours of the start of the event. This is to prevent events from artificially filling up and/or having uneven numbers when an event starts. Additionally, players who repeatedly fail to show for registered events will be subject to future event registration restrictions.

2.5 Non-Member Clinic Registration

Non-Members are welcome to register for events and clinics at the non-member rate. They are also invited to check-in for their specific event up to 1 hour early and stay and play two hours after their event ends.

2.6 Reserving Private Courts

Players who do not want to play on Challenge Court and wish to play their own private game, singles or drill, must reserve an activity court. Members can book courts online, in advance by at a discounted rate. See your membership for specific privileges.  Non-members cannot bok courts ahead of time, and can only reserve day of play, based on availability. Maximum 1 court per day, maximum 2 hours. These reservations cannot be made by the player online, they must call or visit the front desk to reserve a court.

All Reservations: If a player has not booked a court in advance and arrives at the facility and it is full, they can pay to reserve a court with 30 minutes notice.

3. Player Policies

3.1 Challenge Courts

All players must play at the appropriate court for their skill level. If a player is consistently winning, they should move to a higher-level court. If a player is consistently losing, they should move to a lower skilled court. Challenge rules are 2 on and 2 off, winners stay on for up to 3 games. If there are more than 4 paddles waiting for that specific court, then it is 4 on and 4 off. Uncooperative players are subject to being asked to leave a court by a Hub representative. Aggressively uncooperative players may be asked to leave the facility and be  subject to membership suspension or termination.

3.2 Center (Premium) Court (s):

Premium courts don’t operate like standard challenge or activity courts due to the high cost to maintain the pristine nature of the courts. For this reason these courts can only be played on if reserved by a member for a defined fee, as a part of a Hub sponsored event, or for players with who have achieved a specific DUPR or Club rating. Ratings may vary based on club and courts.

3.3 Equipment

The Hub provides courts and nets. Balls and paddles are the responsibility of the players. If a player does not have a paddle, one can be purchased or rented in the Proshop. Balls are for sale in the proshop. Exceptions for Beginner Clinics where the coach will provide paddles and balls. If a player chooses to purchase the paddle on the day they rented it, the rental fees can be applied towards the purchase of the paddle.

3.4 Dress Code

Shirts must be worn and sports bras must be covered at all times while on club premises. Proper court shoes must be worn and we strongly suggest protective eyewear be worn while playing pickleball.

3.5 Skill Level

Players must play within .5 of their skill level on all challenge courts and in all Hub organized events. To ensure fun and productive play for everyone, players who are playing in the incorrect skill level may be asked to leave the court or event.

3.6 Member Rating

Players are encouraged to have a club or DUPR rating entered in their member profile to ensure they are registered for events that are appropriate for their skill level. Clubs offer free member ratings and players are allowed to register for one complimentary rating sessions per year.

3.7 Group Chats

Hub sponsored group chats were designed to help players of the same skill level coordinate times to play together. Players who use these chats to solicit, bully, use profanity or excessively share grievances will first be warned of inappropriate content and removed if unwanted behavior continues.

3.8 Player Etiquette and Conduct

Members are expected to be courteous and respectful of players and staff. Loud talking, profanity or other disruptive and distracting behavior is not allowed. Members are responsible for picking up after themselves and for leaving their courts in good condition. Aggressively uncooperative players may be asked to leave the facility and be  subject to membership suspension or termination.

3.9 Player Safety

No glass or other hazardous materials are allowed on the courts. Children under the age of 12 must be accompanied by an adult at all times. The club reserves the right to refuses service to anyone who violates club policies and procedures.

4. Facility Policies

4.1 Pro Shop Returns

All sales in the pro-shop are final. If item is unused and in original packaging, we can offer an in-store exchange only. Any issues that arise from merchandise purchased can be managed directly through the manufacturer’s warranty.

4.2 Coaching

All Hub courts are reserved for official Hub coaches only. Coaching by any other coach is not permitted in Hub facilities.

4.3 Drilling & Ball Machines

Drilling is allowed between players on private or reserved courts during non-peak hours. Outside ball machines permissions vary per location and are generally limited to specific courts. Be sure to ask your facility about the parameters.

4.4 Outside Food & Beverage

No outside food or beverages are allowed in Hub Facilities. No beverages allowed on the courts except covered water bottles.

4.5 Private Events & Celebrations

All private events and celebrations must be arranged through the Hub’s Director of Events so that proper space and resources can be made available. A private event is defined as anything that requires more than 2 side by side courts, regardless of membership. No outside food, beverages or decorations are permitted without prior authorization.

4.6 Lost & Found

All items left on court premises at the end of each day, or turned in by other members, will be stored in a lot and found bin. That bin is emptied and donated to charity on the first of every month. Members are responsible for reclaiming items as soon as they are aware they are missing to avoid them being donated.

4.7 HUB Service Animal Policy

A service animal must always be under the care and control of its handler, or someone designated by the handler. The HUB Pickleball staff can not be a designated handler. A person with a disability can be asked to remove his or her service animal from the premises if the animal is out of control and the animal’s handler does not take effective action to control it, or if the animal is not housebroken. The responsibility to supervise and care for a service animal does not fall on The HUB Pickleball that provided access.

Generally, a service animal must have a harness, leash or other tether. However, if the handler is unable to use a harness, leash or other tether because of their disability, or if the use of a tether would interfere with the service animal’s safe, effective performance of work or tasks, the handler may use other means to keep the animal under control.

All service animals must use the designated relief area as needed, please ask a HUB Pickleball staff for specific location as it varies per club.