CLUB POLICIES

PURPOSE:

• Create a competitive and balanced pickleball environment for players of all levels.
• To ensure fair matchmaking and promote player development.

SKILL LEVEL REQUIREMENTS:

• Players must compete within a 0.25 skill level range of their designated ladder.
• For example, if you have a DUPR rating of 3.25 you may play in the 3.5 ladder.
• Players may request to play up to a higher skill level ladder but will require explicit permission from a Hub pickleball instructor if they are not within .25 of the rating or if they don’t have a DUPR.
• Playing down to a lower skill level ladder is not permitted.

RATING GUIDANCE:

• Players are encouraged to have a DUPR (Dynamic Universal Pickleball Rating) to help determine their appropriate skill level.
• If you do not have a DU PR, ask for assistance to create an account with the front desk. You can also go to www.mydupr.com

CONSEQUENCES FOR NON-COMPLIANCE

• Players playing outside their designated skill level range may be removed from ladders without notice.
• The Hub pickleball director and instructors reserve the right to enforce these policies to maintain the integrity of the ladder system.

ADDITIONAL NOTES:

• The Hub pickleball director may adjust these policies as needed to ensure a positive and fair playing environment.
• Any participant that is a no show or last minute cancellation will result in the entire forfeiture of their payment. If a participant needs to cancel, it must be within 72 hours (or more) and will result in a partial refund with a $5 service fee. All refunds will be issued as account credit.
• Ladder rules and formats may vary for specific events. These variations will be communicated in advance.
• Effective October 1st, 2025, and every year thereafter on October 1st, we will be charging a $40 annual fee. This applies to all members.

EVENT CANCELLATION POLICY:

• To help us plan and provide the best experience for all participants, cancellations must be made at least 72 hours prior to the start of the event to receive a full event credit. All refunds will be issued as account credit.
• Cancellations made within 72 hours of the event are non-refundable, as court reservations, staffing, and event planning have already been finalized.
• If the organizer cancels the event due to weather, low registration, or unforeseen circumstances, participants will receive the option of a full refund or event credit.